Refund policy

Refund Policy

Thank you for shopping at Tomwoods Home. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand how we process refunds for returned items.

Eligibility for Refunds

We offer refunds for items returned within 14 days of the delivery date. To qualify for a refund:

The item must be unused and in the same condition in which it was received

It must be returned in the original packaging

The item must not show signs of wear, damage, or misuse

Proof of purchase must be provided (such as an order confirmation or receipt)

Refund Process

1. Return Request
To initiate a return, please contact us at contact@tomwoodsuk.com
 with your order number and reason for return.

2. Shipping the Return
Once your request has been approved, you will receive a return label and instructions for sending your item to our designated return address.

3. Inspection & Approval
After we receive your item, it will be inspected. We will then notify you whether your refund has been approved or rejected.

4. Refund Timeline
If approved, your refund will be processed within 10 business days, and the credited amount will be issued back to your original payment method.

Non-Refundable Items

The following items are not eligible for refund:

Items returned after the 14-day return period

Products not in their original condition or missing components due to customer handling

Sale or clearance items marked as final sale

Late or Missing Refunds

If you have not received your refund after 10 business days:

Please double-check your bank account

Contact your credit card provider, as processing times may vary

If you have done all of the above and still have not received your refund, please contact us at contact@tomwoodsuk.com

If you have any questions regarding your order or our refund procedure, our customer support team is here to assist you. Please do not hesitate to reach out.